About the course

We will see practical examples of consumer society, consumer relations, product fact, service fact, product service defect and the clear definition of consumer and supplier.

1 Chapter 1
Lesson 1. Consumer society
Lesson 2. Consumer and Supplier Concept
Lesson 3. Principles of Consumer Relations
Lesson 4. National Policy on Consumer Relations
Lesson 5. Species of Responsibility and Characteristics
Lesson 6. Responsibility for Addiction
Lesson 7. Prescription period
Lesson 8. Business Practices and Offers
Lesson 9. Abusive Business Practices
Lesson 10. Article 39
Lesson 11. Collection
Lesson 12. Contractual Practices
Lesson 13. Abusive Clause and Article 51
Lesson 14. Article 51
Lesson 15. Art. 51 and 52 and Credit Granting
Lesson 16. Art. 52 and Fine Contractual
Lesson 17. Consumer Protection Law
2 Chapter 2
Lesson 18. Obligations to Do or Not to Do
Lesson 19. Civil Liability and Vice Actions
Lesson 20. Prescription and Defense
Lesson 21. CDC - Article by Article
Lesson 22. Art. 5º to 14º
Lesson 23. Art. 17th to 20th
Lesson 24. Art. 20 to 23
Lesson 25. Art. 24th to 27th
Lesson 26. Art. 28º to 31º
Lesson 27. Art. 32 and 33
Lesson 28. Art. 34 to 36
Lesson 29. Art. 37º to 41º
Lesson 30. Art. 42º to 43º
Lesson 31. Art. 43 and 44
Lesson 32. Art. 46
Lesson 33. Article 49
Lesson 34. Art. 51
Lesson 35. Continuation of Art. 51
3 Chapter 3
Lesson 36. Art. 51 and 52
Lesson 37. Art. 54 and 58
Lesson 38. Art. 60º to 63º
Lesson 39. Art. 64 to 66
Lesson 40. Art. 67º to 70º
Lesson 41. Art. 71, 73 and 74
Lesson 42. Art. 76 and 77
Lesson 43. Art. 78
Lesson 44. Art. 82, 83, 87, 93 and 98
Lesson 45. Art. 101 and 103
Lesson 46. Article 105 and 106
Lesson 47. Article 106 and 107
Lesson 48. Examples
Lesson 49. Punctual Tips: Fact and Addiction
Lesson 50. Observation and Example
Lesson 51. Addiction and Fact
Lesson 52. Examples of Non-Durable and Durable Products

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

Online chat
Pad
Study Groups
Virtual instructor
Support material
Online reports
Interactive animations
Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

Professional security audit;
Digital certificate with 256-bit encryption in transactions;
Quality with the consumer award;
National reference award in education;
National reference award in social projects

Differentials in Services Offered

Content-rich video, games and animations online;
Accumulation of loyalty points;
satisfaction rate of more than 98.5%;
indication index for friends over 98%;
Index that considers good / optimal material of more than 95%;
Online, face-to-face or telephone service;
Service through 0800 (free connection for all of Brazil);
Variation of the workload from 20 to 120 hours for free courses;
More than 500 online courses;
Significant testimony for each course attended;
Presence in more than 60 countries;
Thousands of students enrolled in courses;
More than 1 million consumers of our services.

About the Author: Paulo Rebello Marinho

Graduated in law from Faculdade Marechal Rondon
Lawyer.
I have extensive courses by SENAI in Labor Legislation, Labor Security and Intellectual Property.
I participated in the VIII, IX and X Jurisdiction of the FMR and the roundtable of the IV Symposium of Physiotherapy, also FMR.
I have published texts on recovery of credit and trademark registration.
I also participated in CONINCE 2014, at EDUVALE, with the work "Corporate Social Function and the Insertion of the Carrier of Special Needs in the Labor Market".
I also lectured on Trademark Registration.
I'm a graduate in Tax Law.

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