About the course

You will learn how to deal with conflict by identifying: the sources of organizational conflicts, the types of conflicts, and the approach and posture that is expected of a leader. Ultimately, you will learn to deal with conflict from a more positive perspective and how the right management can bring benefits to the organization.

1 Chapter 1
Lesson 1. Introduction to Conflict Management
Lesson 2. Concept and definition of conflicts
Lesson 3. Implications of conflicts in the organizational climate
Lesson 4. Interference with business productivity
Lesson 5. Personal characteristics in conflicts
Lesson 6. Grounds that generate conflicts
Lesson 7. Essential in conflicts - 4 behaviors
Lesson 8. Aggressive and passive
Lesson 9. Importance of evaluating the team
2 Chapter 2
Lesson 10. Productivity, empathy and rules
Lesson 11. Factors that trigger and fuel conflict
Lesson 12. Factors that trigger and fuel conflict - Part 2
Lesson 13. Factors that Unleash and Feed Conflicts - Part 3
Lesson 14. Sources of Organizational Conflict
Lesson 15. Predisposition factors
Lesson 16. Types of conflicts in companies
Lesson 17. How motivations arise
Lesson 18. Perception of conflicts
Lesson 19. Types of Perception
3 Chapter 3
Lesson 20. Open or Manifest
Lesson 21. Techniques for conflict resolution
Lesson 22. The leader's position in conflicts
Lesson 23. Requirements to resolve conflicts
Lesson 24. Negotiation process and its phases
Lesson 25. The Steps of a Negotiation - Part 2
Lesson 26. Ability to manage conflicts
Lesson 27. Types of approaches adopted
Lesson 28. Types of approaches adopted - part 2

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

Online chat
Pad
Study Groups
Virtual instructor
Support material
Online reports
Interactive animations
Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

Professional security audit;
Digital certificate with 256-bit encryption in transactions;
Quality with the consumer award;
National reference award in education;
National reference award in social projects

Differentials in Services Offered

Content-rich video, games and animations online;
Accumulation of loyalty points;
satisfaction rate of more than 98.5%;
indication index for friends over 98%;
Index that considers good / optimal material of more than 95%;
Online, face-to-face or telephone service;
Service through 0800 (free connection for all of Brazil);
Variation of the workload from 20 to 120 hours for free courses;
More than 500 online courses;
Significant testimony for each course attended;
Presence in more than 60 countries;
Thousands of students enrolled in courses;
More than 1 million consumers of our services.

About the Author: Aparecida Eliane de Barros Nascimento

Professional Human Resources, Training & Organizational Development & Coach and Behavioral Analyst graduated from IBC, Graduate in Organizational Psychology. Graduated in Marketing. Solid experience in companies in the service sector in the areas of human and organizational development, having as its expertise climate research, organizational climate actions focused on the well-being of the employee, experience in the implementation of programs training, education and professional development of staff, focusing on the continuous improvement of their technical training and individual and collective performance, elaboration and conduction of integration programs The formation and development of leaders and instructors, young learners.

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