Conflict Management in Practice Course

About the course

You will learn how to deal with conflict by identifying: the sources of organizational conflicts, the types of conflicts, and the approach and posture that is expected of a leader. Ultimately you will learn to deal with conflict on a more positive track and how the right management can bring benefits to the organization.

  • 1 Chapter 1
  • Lesson 1. Introduction to Conflict Management
  • Lesson 2. Concept and definition of conflicts
  • Lesson 3. Implications of conflicts in the organizational climate
  • Lesson 4. Interference with business productivity
  • Lesson 5. Personal characteristics in conflicts
  • Lesson 6. Grounds that generate conflicts
  • Lesson 7. Essential in conflicts - 4 behaviors
  • Lesson 8. Aggressive and passive
  • Lesson 9. Importance of evaluating the team
  • 2 Chapter 2
  • Lesson 10. Productivity, empathy and rules
  • Lesson 11. Factors that trigger and fuel conflict
  • Lesson 12. Factors that trigger and fuel conflict - Part 2
  • Lesson 13. Factors that Unleash and Feed Conflicts - Part 3
  • Lesson 14. Sources of Organizational Conflict
  • Lesson 15. Predisposition factors
  • Lesson 16. Types of conflicts in companies
  • Lesson 17. How motivations arise
  • Lesson 18. Perception of conflicts
  • Lesson 19. Types of Perception
  • 3 Chapter 3
  • Lesson 20. Open or Manifest
  • Lesson 21. Techniques for conflict resolution
  • Lesson 22. The leader's position in conflicts
  • Lesson 23. Requirements to resolve conflicts
  • Lesson 24. Negotiation process and its phases
  • Lesson 25. The Steps of a Negotiation - Part 2
  • Lesson 26. Ability to manage conflicts
  • Lesson 27. Types of approaches adopted
  • Lesson 28. Types of approaches adopted - part 2

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

  • Online chat
  • Pad
  • Study Groups
  • Virtual instructor
  • Support material
  • Online reports
  • Interactive animations
  • Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

  • Professional security audit;
  • Digital certificate with 256-bit encryption in transactions;
  • Quality with the consumer award;
  • National reference award in education;
  • National reference award in social projects

Differentials in Services Offered

  • Content-rich video, games and animations online;
  • Accumulation of loyalty points;
  • satisfaction rate of more than 98.5%;
  • indication index for friends over 98%;
  • Index that considers good / optimal material of more than 95%;
  • Online, face-to-face or telephone service;
  • Service through 0800 (free connection for all of Brazil);
  • Variation of the workload from 20 to 120 hours for free courses;
  • More than 500 online courses;
  • Significant testimony for each course attended;
  • Presence in more than 60 countries;
  • Thousands of students enrolled in courses;
  • More than 1 million consumers of our services.
Aparecida Eliane de Barros Nascimento

About the Author: Aparecida Eliane de Barros Nascimento

Professional Human Resources, Training & Organizational Development & Coach and Behavioral Analyst graduated from IBC, Post-Graduate in Organizational Psychology. Graduated in Marketing. Solid experience in companies in the services sector in the areas of human and organizational development, with the expertise climate surveys, organizational climate actions focused on the welfare of employees, experience in implementing training programs, education and professional development of employees, focusing on the continuous improvement of their technical training and individual and collective performance, preparation and conduction of integration programs, training and development of leaders and instructors, young apprentices.

Choose your plan

Premium Plan

80 hours
US$ 29 .97
  • 1 interactive course
  • Animations during course
  • Reflective Activities
  • Pedagogical Accompaniment
  • Digital Certificate
  • Study Group
  • Course 100% Video
  • Enroll now

Unlimited Plan

300 courses x 80 hours
US$ 135 .60
  • Access to all courses
  • 1 year of unlimited access
  • Digital certificate
  • More than 3,000 lessons
  • + 300 courses of 80 hours
  • New courses included
  • 1 interactive course
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Related courses

Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

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