Telemarketing Course

4.2 1146

About the course

It presents on the quality in customer service, the main applications in telemarketing and how to answer a call. You will also learn how to improve the quality, the professional posture and the functions of the operator.

  • 1 Chapter 1
  • Lesson 1. Techniques and Professional Skills
  • Lesson 2. Characteristics of the Sale of Services
  • Lesson 3. Quality in Customer Service
  • Lesson 4. How Marketing Works
  • Lesson 5. Control Reports
  • Lesson 6. Top Telemarketing Applications
  • 2 Chapter 2
  • Lesson 7. Telemarketing as a system
  • Lesson 8. How to Answer a Receptive Call
  • Lesson 9. The Commandments of Great Customer Service
  • Lesson 10. How to Improve Quality Always
  • Lesson 11. Style Comparison
  • Lesson 12. Knowledge of products and / or services
  • Lesson 13. Closing by alternatives
  • 3 Chapter 3
  • Lesson 14. Listening and Listening
  • Lesson 15. Professional attitude
  • Lesson 16. Abominable Expressions
  • Lesson 17. Operator Functions
  • Lesson 18. Advantages of using the computer in Telemarketing
  • Lesson 19. Check-list for active connection

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

  • Online chat
  • Pad
  • Study Groups
  • Virtual instructor
  • Support material
  • Online reports
  • Interactive animations
  • Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

  • Professional security audit;
  • Digital certificate with 256-bit encryption in transactions;
  • Quality with the consumer award;
  • National reference award in education;
  • National reference award in social projects

Differentials in Services Offered

  • Content-rich video, games and animations online;
  • Accumulation of loyalty points;
  • satisfaction rate of more than 98.5%;
  • indication index for friends over 98%;
  • Index that considers good / optimal material of more than 95%;
  • Online, face-to-face or telephone service;
  • Service through 0800 (free connection for all of Brazil);
  • Variation of the workload from 20 to 120 hours for free courses;
  • More than 500 online courses;
  • Significant testimony for each course attended;
  • Presence in more than 60 countries;
  • Thousands of students enrolled in courses;
  • More than 1 million consumers of our services.

Choose your plan

Premium Plan

80 hours
US$ 16 .63
  • 1 interactive course
  • Animations during course
  • Reflective Activities
  • Pedagogical Accompaniment
  • Digital Certificate
  • Study Group
  • Course 100% Video
  • Enroll now

Unlimited Plan

300 courses x 80 hours
US$ 119 .60
  • Access to all courses
  • 1 year of unlimited access
  • Digital certificate
  • More than 3,000 lessons
  • + 300 courses of 80 hours
  • New courses included
  • 1 interactive course
  • Enroll now

Related courses

Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

Our numbers

Registered students
Satisfaction Index
I would indicate the courses to friends

Now make your free registration
and start your online course!