Service Design Course: Customer Experience

5.0 1

About the course

It teaches you how to structure a service design project, how to run field research, how to generate new ideas, deliver a new journey of customer experience, and more.

  • 1 Chapter 1
  • Lesson 1. Everything is service
  • Lesson 2. Services and the economy
  • Lesson 3. Service features
  • Lesson 4. What is Design Thinking?
  • Lesson 5. Why use?
  • Lesson 6. How to design new services
  • Lesson 7. The double diamond
  • Lesson 8. The context of a service
  • Lesson 9. The ecosystem of a service
  • Lesson 10. How to plan the project steps
  • Lesson 11. Involved in the step ?? discover
  • Lesson 12. How to set teamwork for steps
  • 2 Chapter 2
  • Lesson 13. What is it for?
  • Lesson 14. The moments of the journey
  • Lesson 15. How to set up a journey
  • Lesson 16. Life Cycles
  • Lesson 17. Channels
  • Lesson 18. Ways to relate
  • Lesson 19. Search Tools
  • Lesson 20. How to do an interview
  • Lesson 21. Service participation
  • Lesson 22. How to structure people
  • Lesson 23. How to set the journey
  • Lesson 24. Assembly of the journey
  • Lesson 25. Where are the opportunities?
  • 3 Chapter 3
  • Lesson 26. Learnings
  • Lesson 27. Insights
  • Lesson 28. Defining the Challenge
  • Lesson 29. Storytelling for co-creation
  • Lesson 30. Preparation for co-creation
  • Lesson 31. Brainstorming
  • Lesson 32. How to Detail Ideas for Prototypes
  • Lesson 33. Presentation and selection of ideas
  • Lesson 34. Prototypes
  • Lesson 35. Testing and validating solutions
  • Lesson 36. Closing of the new journey
  • Lesson 37. How to structure Frontstage
  • Lesson 38. How to Structure Backstage
  • Lesson 39. Delivery of the new journey

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

  • Online chat
  • Pad
  • Study Groups
  • Virtual instructor
  • Support material
  • Online reports
  • Interactive animations
  • Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

  • Professional security audit;
  • Digital certificate with 256-bit encryption in transactions;
  • Quality with the consumer award;
  • National reference award in education;
  • National reference award in social projects

Differentials in Services Offered

  • Content-rich video, games and animations online;
  • Accumulation of loyalty points;
  • satisfaction rate of more than 98.5%;
  • indication index for friends over 98%;
  • Index that considers good / optimal material of more than 95%;
  • Online, face-to-face or telephone service;
  • Service through 0800 (free connection for all of Brazil);
  • Variation of the workload from 20 to 120 hours for free courses;
  • More than 500 online courses;
  • Significant testimony for each course attended;
  • Presence in more than 60 countries;
  • Thousands of students enrolled in courses;
  • More than 1 million consumers of our services.
Cássia Klöpsch

About the Author: Cássia Klöpsch

Professional with experience in Innovation guided by Design, Service Management and Business Development.
Graduate in Management for Innovation and Leadership by Unisinos ?? Brazil, and Master in Strategic Design by Politecnico di Milano ?? Italy.
He has worked on strategic design projects for companies such as Panasonic, Osram and Accor in Europe; and, in Brazil, for Senai and Senac.
Co-author of the Brazilian version of Design Management: Using Design to Build Brand Value and Corporate Innovation (Bookman, 2011).

Choose your plan

Free Plan

80 hours
  For Free!  
  • Valid only for new students
  • 1 interactive course
  • Animations during course
  • Reflective Activities
  • Digital Certificate
  • Study Group
  • Course 100% Video
  • Enroll now

Premium Plan

80 hours
US$ 26 .63
  • 1 interactive course
  • Animations during course
  • Reflective Activities
  • Pedagogical Accompaniment
  • Digital Certificate
  • Study Group
  • Course 100% Video
  • Enroll now

Unlimited Plan

300 courses x 80 hours
US$ 119 .60
  • Access to all courses
  • 1 year of unlimited access
  • Digital certificate
  • More than 3,000 lessons
  • + 300 courses of 80 hours
  • New courses included
  • 1 interactive course
  • Enroll now

Related courses

Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

Our numbers

5,556,224
Registered students
97.4%
Satisfaction Index
98%
I would indicate the courses to friends

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