It addresses basic customer service techniques, loyalty, how to know the needs of your client and more, to ensure total customer satisfaction and also how to deal with positive and negative situations. negative.
Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.
Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:
10 years of experience in customer service, licensed in history and emphasis on MBA in People Management. I have taught students and I have also been to large companies. I'm currently a service manager at a multinational.
Telephonist and Receptionist Course
It addresses dealing with difficult customers, receiving with elegance,...
US$ 46,63 US$ 16,63
64% off
Market Intelligence Course
It addresses concepts of a more strategic aspect of marketing called market intelligence. You'll see the step-by-step steps of...
US$ 46,63 US$ 16,63
64% off
Strategic Marketing Course
Explains marketing concepts and objectives, competitive strategies, and marketing in the business context. In addition, you...
US$ 46,63 US$ 16,63
64% off
Do you learn about the steps of planning a successful sale, what are the key stages and styles of negotiation, how to...
US$ 56,63 US$ 19,97
64% off
At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.
Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.