Customer Service Course

4.3 679

About the course

It addresses basic customer service techniques, loyalty, how to know the needs of your client and more, to ensure total customer satisfaction and also how to deal with positive and negative situations. negative.

  • 1 Chapter 1
  • Lesson 1. Introduction to the Customer Service Course
  • Lesson 2. Knowing Your Customer
  • Lesson 3. Understanding Your Customer's Needs
  • Lesson 4. Approach and Methods of Attendance
  • 2 Chapter 2
  • Lesson 5. Valuing Best Practices
  • Lesson 6. Ominicanal
  • Lesson 7. The Client and the Social Media
  • Lesson 8. How to Customer Loyalty
  • Lesson 9. What Do You Think About What Pocket to Sell?
  • 3 Chapter 3
  • Lesson 10. Attending is going beyond expectations
  • Lesson 11. Transparency and Your Customer Go Together
  • Lesson 12. And when everything goes wrong?
  • Lesson 13. Customer wants to Buy a Dream

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

  • Online chat
  • Pad
  • Study Groups
  • Virtual instructor
  • Support material
  • Online reports
  • Interactive animations
  • Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

  • Professional security audit;
  • Digital certificate with 256-bit encryption in transactions;
  • Quality with the consumer award;
  • National reference award in education;
  • National reference award in social projects

Differentials in Services Offered

  • Content-rich video, games and animations online;
  • Accumulation of loyalty points;
  • satisfaction rate of more than 98.5%;
  • indication index for friends over 98%;
  • Index that considers good / optimal material of more than 95%;
  • Online, face-to-face or telephone service;
  • Service through 0800 (free connection for all of Brazil);
  • Variation of the workload from 20 to 120 hours for free courses;
  • More than 500 online courses;
  • Significant testimony for each course attended;
  • Presence in more than 60 countries;
  • Thousands of students enrolled in courses;
  • More than 1 million consumers of our services.
Henrique Ferreira Moura

About the Author: Henrique Ferreira Moura

10 years of experience in customer service, licensed in history and emphasis on MBA in People Management. I have taught students and I have also been to large companies. I'm currently a service manager at a multinational.

Choose your plan

Premium Plan

80 hours
US$ 16 .63
  • 1 interactive course
  • Animations during course
  • Reflective Activities
  • Pedagogical Accompaniment
  • Digital Certificate
  • Study Group
  • Course 100% Video
  • Enroll now

Unlimited Plan

300 courses x 80 hours
US$ 119 .60
  • Access to all courses
  • 1 year of unlimited access
  • Digital certificate
  • More than 3,000 lessons
  • + 300 courses of 80 hours
  • New courses included
  • 1 interactive course
  • Enroll now

Related courses

Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

Our numbers

5,776,719
Registered students
97.4%
Satisfaction Index
98%
I would indicate the courses to friends

Now make your free registration
and start your online course!