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It explains consumer behavior, quality of care, CRM and some competitive strategies.
Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.
Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:
Telemarketing Course
It presents on the quality in customer service, the main applications in telemarketing and how to answer a call. You will also...
US$ 46,63 US$ 16,63
64% off
Telephonist and Receptionist Course
It addresses dealing with difficult customers, receiving with elegance,...
US$ 46,63 US$ 16,63
64% off
Service Design Course: Customer Experience
It teaches you how to structure a service design project, how to run field...
US$ 46,63 US$ 16,63
64% off
Do you learn about the steps of planning a successful sale, what are the key stages and styles of negotiation, how to...
US$ 56,63 US$ 19,97
64% off
At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.
Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.
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