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Student Access

Customer Relationship Management Course

About the course

It explains consumer behavior, quality of care, CRM and some competitive strategies.

  • 1 Chapter 1
  • Lesson 1. Consumer behavior
  • Lesson 2. Evaluation of Alternatives
  • Lesson 3. Leadership and Motivation
  • Lesson 4. Requirements for good leadership
  • Lesson 5. Motivation, Leadership and Results
  • Lesson 6. Quality in service
  • 2 Chapter 2
  • Lesson 7. Clients satisfaction
  • Lesson 8. Service Marketing
  • Lesson 9. Marketing of relationship
  • Lesson 10. Customer Satisfaction Assessment
  • Lesson 11. CRM ?? (CUSTOMER RELATIONS MANAGEMENT)
  • Lesson 12. Data analysis
  • Lesson 13. Sensitizing the Customer
  • 3 Chapter 3
  • Lesson 14. Assertive Communication
  • Lesson 15. Good communication
  • Lesson 16. Differential elements between Sales and Marketing
  • Lesson 17. Knowledge Management and Customer Relationship Management
  • Lesson 18. Custom Experience Management
  • Lesson 19. Customer x Company
  • Lesson 20. Competitive Strategies (Attract, Retain, and Cultivate Customers)
  • Lesson 21. Delight Your Customers

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

  • Online chat
  • Pad
  • Study Groups
  • Virtual instructor
  • Support material
  • Online reports
  • Interactive animations
  • Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

  • Professional security audit;
  • Digital certificate with 256-bit encryption in transactions;
  • Quality with the consumer award;
  • National reference award in education;
  • National reference award in social projects

Differentials in Services Offered

  • Content-rich video, games and animations online;
  • Accumulation of loyalty points;
  • satisfaction rate of more than 98.5%;
  • indication index for friends over 98%;
  • Index that considers good / optimal material of more than 95%;
  • Online, face-to-face or telephone service;
  • Service through 0800 (free connection for all of Brazil);
  • Variation of the workload from 20 to 120 hours for free courses;
  • More than 500 online courses;
  • Significant testimony for each course attended;
  • Presence in more than 60 countries;
  • Thousands of students enrolled in courses;
  • More than 1 million consumers of our services.

Choose your plan

Premium Plan

80 hours
US$ 26 .63
  • ✔
    1 interactive course
  • ✔
    Animations during course
  • ✔
    Reflective Activities
  • ✔
    Pedagogical Accompaniment
  • ✔
    Digital Certificate
  • ✔
    Study Group
  • ✔
    Course 100% Video
  • Enroll now

Unlimited Plan

300 courses x 80 hours
US$ 119 .60
  • ✔
    Access to all courses
  • ✔
    1 year of unlimited access
  • ✔
    Digital certificate
  • ✔
    More than 3,000 lessons
  • ✔
    + 300 courses of 80 hours
  • ✔
    New courses included
  • ✔
    1 interactive course
  • Enroll now

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Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

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Our numbers

6,516,637
Registered students
97.4%
Satisfaction Index
98%
I would indicate the courses to friends

Now make your free registration
and start your online course!

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