About the course

It explains consumer behavior, quality of care, CRM and some competitive strategies.

1 Chapter 1
Lesson 1. Consumer behavior
Lesson 2. Evaluation of Alternatives
Lesson 3. Leadership and Motivation
Lesson 4. Requirements for good leadership
Lesson 5. Motivation, Leadership and Results
Lesson 6. Quality in service
2 Chapter 2
Lesson 7. Clients satisfaction
Lesson 8. Service Marketing
Lesson 9. Marketing of relationship
Lesson 10. Customer Satisfaction Assessment
Lesson 11. CRM ?? (CUSTOMER RELATIONS MANAGEMENT)
Lesson 12. Data analysis
Lesson 13. Sensitizing the Customer
3 Chapter 3
Lesson 14. Assertive Communication
Lesson 15. Good communication
Lesson 16. Differential elements between Sales and Marketing
Lesson 17. Knowledge Management and Customer Relationship Management
Lesson 18. Custom Experience Management
Lesson 19. Customer x Company
Lesson 20. Competitive Strategies (Attract, Retain, and Cultivate Customers)
Lesson 21. Delight Your Customers

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

Online chat
Pad
Study Groups
Virtual instructor
Support material
Online reports
Interactive animations
Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

Professional security audit;
Digital certificate with 256-bit encryption in transactions;
Quality with the consumer award;
National reference award in education;
National reference award in social projects

Differentials in Services Offered

Content-rich video, games and animations online;
Accumulation of loyalty points;
satisfaction rate of more than 98.5%;
indication index for friends over 98%;
Index that considers good / optimal material of more than 95%;
Online, face-to-face or telephone service;
Service through 0800 (free connection for all of Brazil);
Variation of the workload from 20 to 120 hours for free courses;
More than 500 online courses;
Significant testimony for each course attended;
Presence in more than 60 countries;
Thousands of students enrolled in courses;
More than 1 million consumers of our services.

Choose your plan

Premium Plan

80 hours

US$ 33 .30

✔

1 interactive course
✔

Animations during course
✔

Reflective Activities
✔

Pedagogical Accompaniment
✔

Digital Certificate
✔

Study Group
✔

Course 100% Video
Enroll now

Unlimited Plan

300 courses x 80 hours

US$ 119 .60

✔

Access to all courses
✔

1 year of unlimited access
✔

Digital certificate
✔

More than 3,000 lessons
✔

+ 300 courses of 80 hours
✔

New courses included
✔

1 interactive course
Enroll now

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Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

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Our numbers

6,100,863
Registered students

97.4%
Satisfaction Index

98%
I would indicate the courses to friends

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and start your online course!

Customer Relationship Management Course

About the course

About the Certificate

Purchase Security Differentials

Differentials in Services Offered

Choose your plan

Premium Plan

Unlimited Plan

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Tests and certificate

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