Back Office Course

About the course

It covers the various functions and tasks performed by the back office in the day to day of a company and what are their functions in Marketing, Corporate Communication, Personal Department, Human Resources, Finance And much more.

  • 1 Chapter 1
  • Lesson 1. Back Office Concept
  • Lesson 2. Position Outlook
  • Lesson 3. What's the difference and how it works: Leadership
  • Lesson 4. Back Office Professional Profile
  • Lesson 5. The Importance of Back Office Professional
  • Lesson 6. Agility, competitiveness and its tools
  • Lesson 7. CRM Tools
  • Lesson 8. Workflow
  • Lesson 9. Tasks performed in the corporate communication
  • Lesson 10. The need to follow up on information
  • Lesson 11. Fit information in corporate communication
  • Lesson 12. Interpersonal Relationship Techniques
  • 2 Chapter 2
  • Lesson 13. Skills for a good negotiation
  • Lesson 14. Skills for a Good Negotiation - Part II
  • Lesson 15. Supplier development
  • Lesson 16. Elaboration of reports, quotations of prices
  • Lesson 17. Process control
  • Lesson 18. Control and preparation of documents
  • Lesson 19. Financial Documents
  • Lesson 20. Reports and procedures
  • Lesson 21. Globalization
  • Lesson 22. Market of the Dog
  • Lesson 23. Quotation of Modal
  • Lesson 24. Media report
  • Lesson 25. Media Reporter - Part II
  • 3 Chapter 3
  • Lesson 26. POS control
  • Lesson 27. Statistical support
  • Lesson 28. I support the sales team
  • Lesson 29. Support for sales managers
  • Lesson 30. Control and development of controls
  • Lesson 31. Personal department
  • Lesson 32. Personal Department - Part II
  • Lesson 33. Advice to the manager
  • Lesson 34. Customer Service and Call Center
  • Lesson 35. Reports: Complaints, Suggestions, Answers and Customer Demands
  • Lesson 36. Supervision support
  • Lesson 37. Skills and qualities to be developed
  • Lesson 38. Values ​​/ behavior
  • Lesson 39. Career Preparation

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

  • Online chat
  • Pad
  • Study Groups
  • Virtual instructor
  • Support material
  • Online reports
  • Interactive animations
  • Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

  • Professional security audit;
  • Digital certificate with 256-bit encryption in transactions;
  • Quality with the consumer award;
  • National reference award in education;
  • National reference award in social projects

Differentials in Services Offered

  • Content-rich video, games and animations online;
  • Accumulation of loyalty points;
  • satisfaction rate of more than 98.5%;
  • indication index for friends over 98%;
  • Index that considers good / optimal material of more than 95%;
  • Online, face-to-face or telephone service;
  • Service through 0800 (free connection for all of Brazil);
  • Variation of the workload from 20 to 120 hours for free courses;
  • More than 500 online courses;
  • Significant testimony for each course attended;
  • Presence in more than 60 countries;
  • Thousands of students enrolled in courses;
  • More than 1 million consumers of our services.
Wladimir Stern

About the Author: Wladimir Stern

Graduated in Letters (Portuguese) from the University of Guarulhos.
Post-graduate in Marketing and Human Resources Management by UNIP.
With 32 years of experience in the private and corporate area,
has been in the educational field for the past 9 years, with a broader scope in the area of ​​Management and Business. Disciplines: Portuguese and Redação, TGA, Business Communication, Marketing & Sales (Business Training, Business Plan and Entrepreneurship), HR (Personnel Management, Salaries & Dept.) ), Logistics & Procurement (Purchasing, E-commerce, Foreign Trade and International Business, Process Management, Reverse Logistics and Sustainability).

Choose your plan

Premium Plan

80 hours
US$ 29 .97
  • 1 interactive course
  • Animations during course
  • Reflective Activities
  • Pedagogical Accompaniment
  • Digital Certificate
  • Study Group
  • Course 100% Video
  • Enroll now

Unlimited Plan

300 courses x 80 hours
US$ 135 .60
  • Access to all courses
  • 1 year of unlimited access
  • Digital certificate
  • More than 3,000 lessons
  • + 300 courses of 80 hours
  • New courses included
  • 1 interactive course
  • Enroll now

Related courses

Tests and certificate

At the end of the online course you can issue our free digital certificate or request the special certificate by paying for the clothes and the shipping that we send you wherever you are.

Our special certificate has an anti-counterfeit security stamp and seal, as well as a non-transferable number that can be viewed online. The back of the certificate includes the schedule, the stamp of the CNPJ and the signature of the responsible person.

Our numbers

Registered students
Satisfaction Index
I would indicate the courses to friends

Now make your free registration
and start your online course!