About the course

It covers the various functions and tasks performed by the back office in the day to day of a company and what are their functions in Marketing, Corporate Communication, Personal Department, Human Resources, Finance And much more.

1 Chapter 1
Lesson 1. Back Office Concept
Lesson 2. Position Outlook
Lesson 3. What's the difference and how it works: Leadership
Lesson 4. Back Office Professional Profile
Lesson 5. The Importance of Back Office Professional
Lesson 6. Agility, competitiveness and its tools
Lesson 7. CRM Tools
Lesson 8. Workflow
Lesson 9. Tasks performed in the corporate communication
Lesson 10. The need to follow up on information
Lesson 11. Fit information in corporate communication
Lesson 12. Interpersonal Relationship Techniques
2 Chapter 2
Lesson 13. Skills for a good negotiation
Lesson 14. Skills for a Good Negotiation - Part II
Lesson 15. Supplier development
Lesson 16. Elaboration of reports, quotations of prices
Lesson 17. Process control
Lesson 18. Control and preparation of documents
Lesson 19. Financial Documents
Lesson 20. Reports and procedures
Lesson 21. Globalization
Lesson 22. Market of the Dog
Lesson 23. Quotation of Modal
Lesson 24. Media report
Lesson 25. Media Reporter - Part II
3 Chapter 3
Lesson 26. POS control
Lesson 27. Statistical support
Lesson 28. I support the sales team
Lesson 29. Support for sales managers
Lesson 30. Control and development of controls
Lesson 31. Personal department
Lesson 32. Personal Department - Part II
Lesson 33. Advice to the manager
Lesson 34. Customer Service and Call Center
Lesson 35. Reports: Complaints, Suggestions, Answers and Customer Demands
Lesson 36. Supervision support
Lesson 37. Skills and qualities to be developed
Lesson 38. Values / behavior
Lesson 39. Career Preparation

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

Online chat
Pad
Study Groups
Virtual instructor
Support material
Online reports
Interactive animations
Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

Professional security audit;
Digital certificate with 256-bit encryption in transactions;
Quality with the consumer award;
National reference award in education;
National reference award in social projects

Differentials in Services Offered

Content-rich video, games and animations online;
Accumulation of loyalty points;
satisfaction rate of more than 98.5%;
indication index for friends over 98%;
Index that considers good / optimal material of more than 95%;
Online, face-to-face or telephone service;
Service through 0800 (free connection for all of Brazil);
Variation of the workload from 20 to 120 hours for free courses;
More than 500 online courses;
Significant testimony for each course attended;
Presence in more than 60 countries;
Thousands of students enrolled in courses;
More than 1 million consumers of our services.

About the Author: Wladimir Stern

Graduated in Letters (Portuguese) from the University of Guarulhos.
Post-graduate in Marketing and Human Resources Management by UNIP.
With 32 years of experience in the private and corporate area,
has been in the educational field for the past 9 years, with a broader scope in the area of Management and Business. Disciplines: Portuguese and Redação, TGA, Business Communication, Marketing & Sales (Business Training, Business Plan and Entrepreneurship), HR (Personnel Management, Salaries & Dept.) ), Logistics & Procurement (Purchasing, E-commerce, Foreign Trade and International Business, Process Management, Reverse Logistics and Sustainability).

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