About the course

It covers the various functions and tasks performed by the back office in the day to day of a company and what are their functions in Marketing, Corporate Communication, Personal Department, Human Resources, Finance And much more.

1 Chapter 1
Lesson 1. Back Office Concept
Lesson 2. Area of activity
Lesson 3. Position Outlook
Lesson 4. What's the difference and how it works: Leadership
Lesson 5. Back Office Professional Profile
Lesson 6. The Importance of Back Office Professional
Lesson 7. Agility, competitiveness and its tools
Lesson 8. CRM Tools
Lesson 9. Workflow
Lesson 10. Tasks performed in the corporate communication
Lesson 11. The need to follow up on information
Lesson 12. Fit information in corporate communication
Lesson 13. Interpersonal Relationship Techniques
2 Chapter 2
Lesson 14. Skills for a good negotiation
Lesson 15. Skills for a Good Negotiation - Part II
Lesson 16. Supplier development
Lesson 17. Elaboration of reports, quotations of prices
Lesson 18. Process control
Lesson 19. Control and preparation of documents
Lesson 20. Financial Documents
Lesson 21. Reports and procedures
Lesson 22. Globalization
Lesson 23. Market of the Dog
Lesson 24. Quotation of Modal
Lesson 25. Media report
Lesson 26. Media Reporter - Part II
Lesson 27. POS control
3 Chapter 3
Lesson 28. Statistical support
Lesson 29. I support the sales team
Lesson 30. Support for sales managers
Lesson 31. Control and development of controls
Lesson 32. Personal department
Lesson 33. Personal Department - Part II
Lesson 34. Advice to the manager
Lesson 35. Customer Service and Call Center
Lesson 36. Reports: Complaints, Suggestions, Answers and Customer Demands
Lesson 37. Supervision support
Lesson 38. Skills and qualities to be developed
Lesson 39. Values / behavior
Lesson 40. Career Preparation

About the Certificate

Only in iPED can you print the digital certificate for free or choose to receive this beautiful certificate at home (additional cost of + freight). On the back of the certificate is the schedule, CNPJ stamp and the signature of the person in charge, characteristics that are mandatory for the validity of the certificate.

Online chat
Pad
Study Groups
Virtual instructor
Support material
Online reports
Interactive animations
Explanatory videos

Only iPED can offer a quality service for free. We are the only company in the industry that possesses all the qualities and numbers below:

Purchase Security Differentials

Professional security audit;
Digital certificate with 256-bit encryption in transactions;
Quality with the consumer award;
National reference award in education;
National reference award in social projects

Differentials in Services Offered

Content-rich video, games and animations online;
Accumulation of loyalty points;
satisfaction rate of more than 98.5%;
indication index for friends over 98%;
Index that considers good / optimal material of more than 95%;
Online, face-to-face or telephone service;
Service through 0800 (free connection for all of Brazil);
Variation of the workload from 20 to 120 hours for free courses;
More than 500 online courses;
Significant testimony for each course attended;
Presence in more than 60 countries;
Thousands of students enrolled in courses;
More than 1 million consumers of our services.

About the Author: Wladimir Stern

Graduated in Letters (Portuguese) from the University of Guarulhos.
Post-graduate in Marketing and Human Resources Management by UNIP.
With 32 years of experience in the private and corporate area,
has been in the educational field for the past 9 years, with a broader scope in the area of Management and Business. Disciplines: Portuguese and Redação, TGA, Business Communication, Marketing & Sales (Business Training, Business Plan and Entrepreneurship), HR (Personnel Management, Salaries & Dept.) ), Logistics & Procurement (Purchasing, E-commerce, Foreign Trade and International Business, Process Management, Reverse Logistics and Sustainability).

Choose your plan